Returns and Refunds Policy

What to do if something arrives damaged, wrong, or simply is not what you wanted. Retail and wholesale terms differ, so both are set out below.

Yorkshire Traders LLC · 5900 Balcones Drive # 23858, Austin, Texas 78731, United States of America · Last updated 22 September 2026

Retail orders — 30 day returns

You may return any retail item within 30 days of delivery for a refund or exchange.

The item must be unused, in resaleable condition and in its original packaging with any accessories included.

Start a return by emailing info@yorkshiretradersllc.store with your invoice number and the reason. We will reply with a return authorisation and the address to send it to. Returns sent without authorisation may not be refunded.

Who pays return shipping

We pay if the item is faulty, damaged in transit, not as described, or we sent the wrong thing.
You pay if you simply changed your mind. We do not charge a restocking fee on retail returns.
Original outbound shipping is refunded only where the fault was ours.

Cancelling before dispatch

Any order may be cancelled for a full refund at any time before it is dispatched. Email us and we will stop the shipment if it has not yet left the warehouse.

Damaged, faulty or wrong items

Tell us within 7 days of delivery. Photographs of the item and the outer packaging help us settle a carrier claim quickly.

We will replace the item, or refund it in full including shipping, at your choice. You will not be asked to pay return carriage.

Wholesale and case orders

Wholesale buyers have a 7 day inspection window from delivery to report shortages, damage or defects. Please check cases on arrival.

Because wholesale goods are supplied at case pricing against a confirmed quotation, change-of-mind returns are not accepted on case or pallet quantities.

Defective units within a case are replaced or credited. Where a defect rate across a delivery exceeds 3%, we will take back the balance of the affected line.

Private-label, customised and specially sourced goods are non-returnable except where faulty.

Items we cannot take back

Goods that have been used, worn, washed or installed.
Items returned without their original packaging or with missing parts.
Personal care items where the hygiene seal has been broken.
Goods specially manufactured, printed or sourced to your specification.

How and when you are refunded

We inspect returns on arrival and aim to process within 3 business days.

Refunds are paid by the same method you used to pay us, normally bank transfer. Funds typically reach your account within 5 to 10 business days of us processing the refund.

We will email you when the refund is issued.

If you are not satisfied

Email info@yorkshiretradersllc.store. Enquiries are answered by the company’s management, Monday to Friday, 9:00–18:00 US Central Time, normally within one business day.

This policy was last updated on 22 September 2026.